Customer reviews of Unlatch

Integrate a program on the platform, modify plans, add plans/documents/information during marketing. Problems are resolved in one or two emails or in a few minutes on the phone. It's very nice to have quick and effective feedback.

ergonomics, Very convenient

I worked with the UNLATCH teams on the implementation and deployment of CRM, ADV and Prescription modules for all our new programs to gradually replace our old CRM. We are also in the process of starting the interconnection with SPO (in the testing phase). The tool has been well handled by our sales teams, the ADV team and some prescribers. The digitalization of the entire customer journey is very satisfying. Many manual processes have been eliminated and replaced by UNLATCH (from lead processing to ADV follow-up to editing and signing booking contracts). The saving of time in processing files and data reliability is important!

Responsive, Friendly, Attentive, Very good relationship, Good coaching

Successful implementation of the electronic signature on a housing project despite the very short deadlines and adaptability of the platform following the many changes over time. A very good follow-up of prospects and the processing of their files

Friendly, Efficient, simple, Good coaching, Simple interface, ergonomics, Reliable, Very good relationship, Professional, Very convenient

Responsive, Client-minded, Attentive, Friendly, Efficient, Very good relationship, Speedy, Thorough

When I arrived at Opal, the solution was in place but not yet operational for electronic signatures, the primary function of the tool. So I worked with the teams to get the tool up and running and I started the 1st electronic signatures with the Poivriers and Apolonia program,... Once in place, the tool allowed us to save time on contract signatures. The team is always listening to help us improve the interface.

We were looking for a business CRM and a solution to track sales contracts, as well as a solution to automate our calls for funds. We wanted a solution that was simple to deploy and use at all levels (small structure). We have integrated UNLATCH into our processes as a central tool for our sales management. Depending on our operations we deploy all the modules or only some specific modules, which allows us to adjust the cost of the solution as well as possible. This has allowed us to make the follow-up of our prospects more reliable, to open up marketing to many external partners, to make our booking reports and their follow-up more reliable. We have gained in processing time (signature time, SRU) and efficiency on time-consuming tasks.

We worked with Unlatch on a real estate program launch. Amélie and Anissa were a great help in setting up UNLATCH. We were able to centralize all the information and optimize our customer follow-up in addition to saving time in drafting the reservation contract and sending it

On the commercial launch of a new program of 16 Villas. We are only at the beginning so difficult to have a vision of the result but the reception with our partners and / or sales teams.

Customer follow-up via Unlatch is intuitive, accessible from all devices (computers, smartphone) and the buyer experience is superb for monitoring the real estate project. Several features to make it easier and easier to use. Unlatch lists all the information useful for the proper follow-up of customer files. Very practical thereafter exploited as for a global communication in direct mail or to take appointments en masse.

Unlatch met our expectations: a direct connection with the TMA - SHOW YOU tool, the customer area was improved with more features and access to prescribers was created to facilitate external sales. Unlatch responds more to our needs and is constantly evolving to adapt to our daily lives.

A follow-up adapted for our buyers: documents available at any time: contract, deed of sale, TMA A saving of time on registered mail for us and for the customer. A remote signature possible for our buyers. A time saving for sending appeals for funds by our accounting department. Transparency for our buyers. A simple tool to use for our buyers, they were all satisfied with this service.

We appreciate the responsiveness of Unlatch especially on the Inside program in Lomme.

We have implemented a digital solution perfectly adapted to our needs. Productivity gains and the professional image returned to our customers

We are currently working together on 4 programs. Each problem has been solved: problem of surface, plans, addition of documents. The processing of incoming contacts is better executed and we can have a follow-up. Unlatch is very responsive to our requests and quick solutions put in place.

Léa was able to adapt to my needs and had a rare reactivity. I am delighted with our exchanges and his professionalism.

Very convenient, easy to use

Unlatch is available and attentive to our expectations. Do not hesitate to take time to explain things

I needed help for a little problem, and an upgrade, the speakers are very responsive and listening. Thank you! The goal has been achieved and the processing of files is so much simpler and faster. We can focus on other points.

Good follow-up. Time saving, reliable

Update of the teams on the software. Using features we didn't know about

On the implementation of several operations part ADV - CRM and prescriber / implementation of a pre-contractual information notice / regular updating of documents. In our pursuit of document dematerialization, Unlatch has made it possible to meet the challenges on the customer and prospect side. Good CRM integration, better prospect and whistleblower management. Customer areas complete, intuitive and highly appreciated by our customers. Effective communication

Calls for funds VEFA, TMA with amendments or agreements, sectorization by type of sales. Team attentive to our needs, and strength of proposal to respond and improve support.

We were facing a real digitalization problem to modernize our sales and CRM tool. Mathias quickly understood how we work and our problems. The evolution of digitalization is even faster than expected, it is extremely fluid. He is always listening, always ready to explain a new feature and above all extremely responsive as soon as we encounter a difficulty. The tool has now become indispensable for our teams.

Split FAs on different buildings whereas initially the AF schedule was on the entire residence, modify the DGs. All the problems have been solved but there is still a solution to put in place in relation to the DGs is to ensure that they are modifiable only for us and not for the marketers

Unlatch's teams were able to adapt their software to an Ivorian environment different from that of the France!

We have worked together on program launches or updates. The signing of contracts is facilitated as well as the updating of documents.

We worked on the digitising and electronic signature of our reservation documents with the creation of an integration with our CRM. Anne Laure Billig of UNLATCH has always been attentive and responsive.

Marketing of my first multi-family housing development, a simple and effective tool for all stakeholders. Facilitation of tracking customer files

We wanted to change CRM software to integrate all the prescribing area that was initially on our website. We wanted to centralize everything on a single tool for ease of management between the different sales and marketing departments. Today it will soon be a year that we use Unlatch and we are very happy, it greatly facilitates our daily life. Simplicity on a daily basis and better vision of the commercial management of prospects until they become customers.

We wanted to improve the customer relationship during the new homes sales process; communication is at the heart of our concerns. We worked on the digitisation of the new homes sales process, the simplification of procedures and the sharing of information, all always for the benefit of the customer journey. Digitisation of the real estate development marketing process. Time saving and standardising the process. Enhanced communication and information sharing with customers. Benefit in terms of brand image.

With the multitude of programs we had, option tracking and filling contracts became difficult. We have therefore collaborated for the implementation of our real estate programs on the platform. We save valuable time in option tracking, bookings and sending fundraising. We have also gained in rigor thanks to our contracts, which are now fully completed. Our customers are also delighted with their access to the space dedicated to them.

Responsive, Experts, Very good relationship, Thorough, Friendly, Efficient

Thanks to Unlatch, we were able to have our booking contracts signed electronically.

Sale of a real estate program. The number of lots for sale required a suitable software, ojective reached

The Unlatch service is very good and simplifies the lives of customers and teams. We asked for a lot of evolution / adaptation to our operation and we had constructive and valuable exchanges with the employees of Unlach. They are very responsive. Highly recommend!.

We use Unlatch and the results are positive!.

Unlatch supports us in the marketing of real estate programs. The tool considerably lightens the administrative part of the promoter's job.

We appreciate working with Unlatch, for its ergonomics and adaptation to our procedures. The solution meets all our needs at the moment!

We called on Unlatch to: - The implementation of the solution and its generalization by means of a framework contract. - The interfacing of the Unlatch solution with our internal management software. They were able to adapt the tool to our needs.

Recruit an administrative person, or use another means. We called on Unlatch, for a real estate program. Very quickly, during the use I was convinced, of the time saving on the management of the files. The positive: It is a platform accessible to buyers, so they can follow the progress of the program and the situation of their file, step by step. The feedback from our customers is very positive! the platform is user-friendly and easy to use by customers (feedback from my customers) For our service, a time saver! for the management of the contract, the sending by registered mail .... Our various services also have access. They save time, for example in sending out appeals.

We used Unlatch for the electronic signature on a real estate development program. The advantages: speed and flexibility.

Attentive, Thorough, Reliable, simple, Flexible, Creative, Friendly, Friendly, Efficient, Very good relationship, ergonomics, Client-minded, Rigor, Responsive

We collaborated on a group permit project, 17 houses under construction. Unlatch allowed us a complete follow-up from the collection of the prospect to the follow-up works until delivery. With the development of the system being monitored, we were able to adapt and respond to customer requests and ours in order to facilitate communication. Customers have better visibility into the follow-up of their project.

Responsive, Thorough, Very convenient, Efficient, Speedy, Attentive, Reliable

Adding a plot attribute like a cellar or garage to the reservation contract done easily. Customer service is available and immediately resolves problems.

Sometimes some buyers are in particular situations and the support service finds solutions Buyers appreciate being informed of construction progress and the purchaser portal is very useful to upload photos of the site in progress. Buyers greatly appreciate the communications sent to them through the purchaser portal

Unlatch has allowed us to grow our sales team on adapted software and accessible to all. UNLATCH allows us to have better tracking of the plot holds requested by the sales managers, a better clarity for claimed applicants and a quick view of customer documents.