Customer reviews of Unlatch

Unlatch accompanied us in the launch of our real estate development. Training is effective, requests are processed quickly.

We worked on setting up our first 100% digital development. It is a great success. The main problem is the integration with the AFEDIM software, which is still not operational. Very positive results overall. Mathias is very responsive, clear and highly efficient.

I didn't have a CRM tool. What UNLATCH offered me is exactly in line with my expectations. Teams are very responsive to changes. Very efficient.

We were on the phone and worked on client calls for funds, the help provided was effective. We also worked on exports and especially export models, we were helped and found a solution that suited to how we work. We have set up the BROKERAGE module that was not originally present. The team has always been attentive to our needs and has always been responsive to our requests. I highly recommend UNLATCH. Having the CRM and SALES modules to change our way of working, we were able to perfect ourselves on the requests of prospects; We are able to process our files much faster and smarter.

Adding files, mails ... When we make a mistake the support team is quick to respond.

Friendly, Client-minded, simple, Speedy, Responsive, Attentive, Efficient, Thorough

We worked together to offer the best product and interface for our business unit. A great responsiveness and listening from the Unlatch teams with us and our business unit which made it possible to develop a product that is simple to use. Our sales representatives are delighted and today use the product for 100% of their contacts.

We looked for a solution to digitise our reservation documents. Unlatch brought us a tailor-made proposal. Their expertise, responsiveness, adaptability and listening perfectly met our needs.

Unlatch has provided us with a real solution to digitise reservation contracts for all our real estate developments on a national level. A clear and easy-to-use service that has allowed us to gain in efficiency by reducing delays and simplifying the procedures with all the new homes stakeholders. A 100% satisfactory solution that meets our needs and customer satisfaction.

Responsive, Flexible, Friendly, Friendly, Thorough, Attentive, Reliable, ergonomics, simple, Efficient

Update stock Update user rights Update sales documents. Action, reaction.

As a Real Estate Developer in Occitania, we called on Unlatch to digitise our sales process. Easy to use, the Unlatch teams took the time to train us on the specificities of the platform. Very attentive and responsive, the support responds directly to us in a very short time. Really satisfied with this service.

Responsive, Thorough, Attentive, Flexible, Reliable, Friendly, ergonomics, Friendly, simple, Speedy, Efficient

- Integration of stock (brochures, plans, prices) - Price changes - Electronic reservation signatures - Integration of property portals. Everything works.

Reservation creation in the Get Unlatch tool for sending reservation documents for electronic signature. Responsiveness on the part of the Unlatch team (especially Juliane). Time saving Reliability

As part of our business development, we decided at the beginning of 2020 to digitise our entire sales process. We use the sales module and the mobile application. Better fluidity of file management, brand development, ecological, quick. Allowed us to maintain our activity during lock downs. Thanks to Alexander for his professionalism, responsiveness and availability.

Signature of the new homes reservation contracts of the developments I'm in charge of. Ease of use and security in the signing of our contracts.

We wanted to face the covid crisis, in order to be able to sign contracts remotely. Unlatch has been hyper responsive. Since using Unlatch, we save a lot of time in the management and tracking of buyers.

We worked together setting up the electronic signature on all our real estate developments - Very short timing in a particular period during the 1st lockdown in March 2020. Good interpersonal skills and excellent responsiveness. Team always available.

Setting up the signing of digitised contracts Time saving for our various departments 'aftercare, sales..' Improves customer relations (electronic signature, customer blog updates...) More fluid information with solicitors (they have the possibility to follow the reservations directly on the Unlatch platform)

Responsive, Friendly

Inserting new model documents for a development. We had the explanations plus a paper brochure

We had problems with the different contracts across our different developments. We were able to find solutions. We are more organised and have everything on one platform.

Setting up the electronic signature for reservation documents. Collaborative platform to save time for more qualitative work, facilitating the sharing of information between the different internal departments, with customers and with external service providers.

Responsive, Friendly, Attentive, Flexible, Efficient, Creative, Speedy, Experts, ergonomics, Thorough, Reliable, Friendly

We have worked together on several new developments, as part of selling the scheme. All the developments were quickly put online on the Unlatch platform, with a sales launch that could take place as soon as possible.

Not yet an expert on the use of the Unlatch platform, I had to contact the support service several times to obtain information on the use of certain features, especially on the purchaser portal, and I was always perfectly advised. Many purchasers are delighted with this platform on our developments. We are very satisfied with that.

We no longer had a CRM we called on Unlatch to set one up. Accessibility by all employees, centralised information and documentation.

Since starting to work together in 2017, we have worked on digitising the reservation documents and then the purchaser portal. Unlatch is an integrated solution that offers our customers a seamless and quality relationship. Other projects are underway whose main objective is to share with our customers a unique and emotional experience.

Electronic signature. Speed, efficiency and security, comfort for the user, time saving, ecological and economical.

Creation of a new company, I wanted to structure the organisation and I found simple solutions to implement that meet my expectations: sales module, CRM, purchaser portal and with stakeholders, connection with real estate portals to promote the brand's products and with our website. simplicity setting it all up. As a developer I use real estate agencies to market our products. The CRM has become a tool shared by partners and allows me to track contacts and activity

We were looking for a solution to sign and automate the management of our reservation documents. We started by testing the platform with a first development and given the success of this test, we chose to integrate all our other developments. Our objectives were to shorten operational deadlines (plot holds, reservation, contract preperation) and to streamline the flow of information internally and for our partners. these objectives being 100% achieved, we no longer plan to sell without using the platform.

We needed to maintain a link with our customers during the construction phase, which takes many months. We were looking for a paperless solution, on the one hand, and which saves a lot of time in the processing of administrative tasks on the other hand (electronic signature, registered letters) by definition time-consuming. The time saved for administrative tasks is enormous. Customers are pleased to be kept informed of the progress of the development, and are very enthusiastic about using this platform. This really creates a climate of trust, and promotes peaceful exchanges.

Given the increase in our activity and the pandemic context, we have chosen to digitise the signing of reservation contracts and sales documents. We consulted UNLATCH to solve these two problems. After training on how to use the tool, we quickly (about 1 month) noticed the time saving and ease in the use of this tool. Signing times were quickly cut in half. Customers appreciate personalised access.

We started working together at the very beginning of the lockdown because we were in full marketing for a development in BONNEUIL SUR MARNE. Our figures exploded during the pandemic and this is thanks to UNLATCH which made it possible to sell remotely by respecting all the new homes sales rules and process, while keeping a link with our customers, very often first-time buyers.

New homes in Claye Souilly We were able to meet the expectations of our customers despite the difficult lockdown period.

NOVASTRADA PROMOTION has been selling 100% of its developments via Unlatch since 2019. The "purchaser portal" part allows us to simply communicate information with our customers. The purchaser can find all their documents related to their sale. This tool also simplifies our interactions with the various development stakeholders (salesperson, solicitor and development owner). All the information is centralised in the same place which is a major asset for our productivity during the marketing stage and solicitor follow-up. The Unlatch team is reactive and attentive when it comes to responding to a problem. Support throughout the project is provided. Thanks to Nino and Fanny for accompanying us on a daily basis.

Electronic signature software for real estate developments. Platform that is well handled, intuitive, very practical in terms of time saving

Unlatch has developed the resale business, also called "mandates" in accordance with all our needs. The result for all our salespeople and our customers is a smooth and fully digitised journey. The tool brings together all of our real estate activities and evolves regularly, Unlatch's teams are at our disposal and do their utmost to meet all our requests. It is a pleasure to work daily with the Unlatch teams. We have a single tool that manages our different projects and is accessible internally and externally (customers, sellers, owners, partners).

Solves problems quickly and efficiently. The site has evolved significantly in order to provide us with the maximum service adapted to our profession.

We wanted to automate reservations with our customers. The Unlatch solution allowed us to save a lot of time for signatures and electronic mailings. Save time for us and our customers. Less paper and printing which is outdated nowadays!

We have worked on different issues, at several levels which are our developments, the Unltach purchaser portal, always with the aim of improving the Unlatch tool and being more responsive in the selling of our homes. Most of the issues have been resolved and desired improvements have been developed.

I was stuck on a signature and thanks to Marianne's responsiveness we were able to solve the problem very quickly. The electronic signature is a considerable time saver, trying is adopting it!

Responsive, Attentive, Experts, Friendly, Thorough

Training on the use of the platform. Fast accurate clear response no waste of time

We entrust UNLACTH with all our new development launches using the brokerage and sales modules. UNLATCH's services have allowed us to have a tool shared by all employees, which facilitates synergy between departments

Responsive, Efficient, Thorough, Speedy

Faced with the growing need to make reservations online, we called on the services of UNLATCH. We have also adopted their CRM solution. Fluidity, responsiveness, simplicity in a word: saving time for all!

We have evolved our purchaser portal content, very positive. We saved a lot of time on reservation progression.

We set up the UNLATCH solution on our residential real estate developments. We currently use the CRM and Sales modules for the electronic signature of contracts and the Brokerage module on certain developments. The signature and electronic notifications are a real time saver for all our teams. The personalised platform dedicated to customers also allows direct access to development information.