Customer reviews of Unlatch

We have been working with Unlatch since the beginning, first on the Sales module, now also on the CRM module for all our developments. The UNLATCH team is very reactive and we are satisfied with the service. The Sales module has allowed us to lighten our internal processes and save time processing files.

Thanks to Léa and the whole unlatch team for their responsiveness.

We collaborated on a development of 36 apartments, everything went very well. I had an answer to all my questions and all the problems were settled. This allowed us to be able to sign reservation documents during the covid period, save paper, time and simplify developer/solicitor communication.

Responsive, Friendly, Efficient, Attentive, Client-minded, ergonomics, Thorough, Adaptable, Very good relationship, Speedy, Flexible

Responsive, Friendly, Experts, Attentive, Client-minded, Thorough, Very good relationship, Efficient, Speedy, simple

In order to simplify the signing of reservation documents and communication with customers, we have called on Unlatch and are very satisfied. Signatures are faster and so is sales administration. For example, in a few clicks, documents are sent to the solicitor.

Thanks to Unlatch we have gone from the paper signature with all its disadvantages, to the simplicity of the online signature and a better visibility of our developments on the Unlatch dashboard. Working comfort, transparency in front of the customer...

We wanted to have a single platform to manage: - incoming contacts from real estate portals - reservations and customer files (purchaser portal and electronic signature during reservations) - relations with brokers (real estate agencies) - live stock We reached the goal after 1 year and a half of setting it all up, the development was a little long but now we see constant improvements, it's very practical and it is appreciable!

On the developments we imported on the platform, whatever question we may have asked, the people we had at the end of the phone have always been very responsive and good at training. UNLATCH allows us to intuitively track loan offers, signature dates to be set and calls for funds, without us having to search too long, which saves us time and allows us to focus on the various topics we have during the life of a development.

We are delighted to be able to use Unlatch on a daily basis, it facilitates signatures, contract validation and notification times. It works very well.

Attentive, Very good relationship, Thorough, Very convenient, Responsive, Friendly, Creative, Client-minded, Speedy, Efficient

Training of new employees. very satisfied.

We called on UNLATCH on our development of 48 housing units in TOURCOING on which we had a rather tight marketing schedule. UNLATCH responded positively to our request for support and in a very precise and fast way. A successful commercial launch, a platform that works and a tool that supports our sales representatives effectively. Our requests or questions are answered quickly.

Setting up new real estate developments and updates of problems encountered during developments. Very fast consideration of my requests.

Test on a a development.

We called upon Unlatch to digitise our real estate sales tracking process as part of a real estate development of about fifteen plots. The presentation of the tool already excited us and it is clear that, 6 months after setting up the platform, we can no longer do without it.

speed at the level of reservation documents and responsiveness if internal problem.

Responsive, Thorough, Attentive, Efficient, Speedy

No particular problem, the platform is very complete.

Digitise a sales deed for sale of land within a subdivision (and not a New homes reservation contract). We're getting there! The pinnacle would be to interface UNLATCH with the Public Treasury to register the sales deed / Reservation contract

The setting up of our platform for Sales, CRM and Brokerage went well for our first development and the second development was also set up very quickly. We are gradually taking over the tool with the attentive help of UNLATCH's dedicated employees. Sales tracking is fast, The processing of reservation documents on UNLATCH saves a lot of time.

First of all, discovery of the platform and training, and getting started. Then setting up our developments, with, as far as I am concerned, more particularly the setting of calls for funds according to my needs. Then put into practice, with the assistance of the Unlatch team. Quick start (user-friendly tool). Better organisation within our company allowing in particular a significant saving of time.

We needed a simple and user-friendly purchaser portal for our customers. That's why we called on Unlatch. A simple tool especially for the management of calls for funds, whether for the client but also for the developer.

Hello, we were able to customise some complex files quickly and efficiently. We can customise some complex files for faster and more correct reservations and call for funds.

We have worked together on the various requests of our customers regarding the sales contract. Unlatch has always been able to be responsive and adapt to our requests. All of them. We have never had a negative result to our requests.

We worked on several housing developments and it was quick and simple. The platform allows us to reliably track and offload the administrative part of sending mails to customers. In addition, it allows us to no longer store paper files.

Anissa, Aquipierre's Account Manager, reflects a good image of Unlatch through her availability, responsiveness and her concern to find solutions to each problem.

We have set up the Unlatch platform for our Real Estate Development activity.

Development of online purchaser customisation documents, i.e. Customisation quotes and invoicing.

Digisiting the marketing part of our development of 60 new homes. And creation of dedicated purchaser portals! Everything works well and intuitively saves time and fluidity. 2.0. Time saving, limitation of sources of error. Visibility of the progress of sales. Easy and fun communication with customers

Responsive, Thorough, Friendly, Efficient, Very good relationship

Responsive, Flexible, Thorough, Attentive, Efficient, Friendly, Reliable, Speedy

I was looking for a solution to manage my marketing with complete and reliable data and especially a solution to digitize my customer relationship. So I got complete satisfaction, that's exactly what I was looking for. My marketing being outsourced to an agency it was important for me to have a real daily follow-up and to provide them with a technical solution to simplify their communication.

We called on Unlatch to facilitate and digitise the marketing of a real estate development. We are very satisfied with this solution which has allowed us to gain in efficiency and security.

New real estate development. Speed of signatures and notifications of reservations.

Setting up a new development. Improvement of purchaser portal content. Management of call for funds.

Whatever the problem, the response is always fast and effective. The digitising of the signature saves time by reducing customer appointments. Access to the purchaser portal via the web or the application brings a new tool to improve the relationship.

We innovated by calling on Unlatch for the marketing and digitising of a development and the signing of contracts. Easy to use, the platform allowed our brokers, agents, and ourselves quick communication and a rather successful launch.

The setting up of a real estate development and the adaptation of the Unlatch platform to our needs. A responsive and friendly team that managed to understand our expectations and adapt.

Obtain more detailed statistics. A remote relationship with our customers for the signing of our contracts.

Setting up the Sales and CRM modules for our developments, which allowed us to digitise our new homes sales processes. Time saving, overview, easy inventory management

Development modification . Responsiveness Availability Training

We had an appointment by remote signature for someone who later pulled out, Unlatch guided us by phone so that the handling of their reservation was efficient and avoided our client wasting time. Saving time in signing and transmitting documents to clients and solicitors. Reliability in the tracking of the reservation and a very appreciable no paper.

In general, Unlatch has been a complete support since setting up the system: broadcasting ads, support during reservations, setting up the news blog in the purchaser portal ... This allowed me to save time and send information to my clients.

the CRM allowed us to be better organised and to have a view of contacts by salesperson and development. We managed our contacts with an excel file so it was not convenient. We now have better contact management as well as better visibility of the activity of our sales representatives.

Selling for AIC IDF and ETPO developers. Setting up the CRM with the St Maur development for ETPO. Centralization of the CRM database, reservation and stock tracking. Precise follow-up of leads (ratings, comments...)

Responsive, Experts, Attentive, Thorough, Efficient, Friendly

Responsive, Thorough

We had to wait to receive all the paper copies of the reservation contract and its annexes (1 copy for each of stakeholder, a large amount of paper) and create the physical file. Upon receipt of the documents, we had to initial all pages and sign, prepare handwritten recorded letters and send them by the post. It was a time-consuming activity and the risk of errors or omissions was very present. It is for all these reasons that we turned to Unlatch. Everything is digitised, secure, customers can transparently follow their reservation and communicate via the interface. Time saving is guaranteed (easier work and progression, centralised documents, ...). We are fully satisfied with this platform.

Congratulations to Unlatch for adapting its solution to second hand home documents. Signing a deed of sale is now very simple!.