Customer reviews of MailSoar

A strategic partner to boost deliverability and customer loyalty

I've collaborated with Mailsoar on a variety of joint customers and in a wide variety of email marketing capacities, from Onboarding new customers, to optimizing email marketing operations, and most significantly improving email deliverability and performance. It's helped gain new customers, retain existing ones, and create happy and happier customers, by streamlining email marketing operations, providing 1st class email marketing and delivery consulting, improving email marketing deliverability and performance for our customers, enabling them to improve and increase their business.

A robust email infrastructure and a better understanding of deliverability

We working on improving our deliverability. We needed a new emailing infrastructure setup as well. We were abled to establish the infrastructure needed. We were also able to understand every factor that affects deliverability from working with the team.

Enhanced deliverability with a direct impact on revenue

We were having challenges with deliverability for our transactional emails and then also for a new newsletter project that we had started. We also wanted to try to increase our overall content strategy and approach. Our deliverability rate increased by 50% and we started inboxing in all major email platforms. This was huge impact to our business and helped us directly drive revenue.

We were facing issues surrounding email deliverability. Namely, we didn't really have a firm grasp of how deliverable our marketing emails were at all, nor what we could do to remedy the situation. Mailsoar made quick work of that by educating us on what was going wrong and what needed to be done to improve our situation. Email Delieverability has improved dramatically and we now have access to resources that provide full transparency on on our Domain's status. Further, with some security features successfully implemented, our Domain is much more secure than it ever was before.

Critical issues resolved in less than 48 hours

Worked on several mission critical email issues. Their team was able to quickly identify and fix the items in less than 48 hours. Most of our client interactions are thru email so having our email working again quickly ensured minimal disruption to our business.

Transparent support with no sales pressure

We were facing deliverability issues and Pierre helped us get through them and was totally honest and completely transparent and informative and didn't try to sell us. We live by email as it is our main source communication with our clients so it has been very positive

An email problem quickly resolved to get our business back on track

Pierre was so helpful. He quickly and easily solved my email problem. My company is running smoothly now that our email problem has been solved.

A lasting partnership for results that exceed expectations

Pierre and his team consulted us on our email setup. Pierre and his team are among the most knowledgeable experts I have found in the email deliverability field and we have become a long-term client of his. Our email deliverability and results are better than I ever expected they could be.

A redesigned infrastructure to secure deliverability

Rebuilding the infrastructure in order to increase deliverability and minimize the risks for our main domain. Saved lots of time, money and frustration by providing expert advice and guidelines.

An effective team to structure our email marketing

Great team to work with, really enjoyed it!. Got us off on the right steps with email marketing.

Better deliverability for more engagement and leads

We wanted to improve upon the deliverability and engagement with our email outreach. MailSoar has worked with us to ensure that our emails are getting delivered to people's inbox. We have seen more engagement with our content which has resulted in more leads.

Mimecast blockages resolved thanks to an SPF adjustment

We've had trouble with email bounce/block messages from Mimecast. Pierre reviewed the Mimecast bounce messages, checked our mail configuration, and found a potential cause. We made the SPF record fix to our DNS live during the call. Pierre helped us quickly fix the hole in our mail setup. With one quick call I have more confidence our setup is correct. We're now expecting to see a drop in messages bounced/blocked by Mimecast.

Rapid and measurable improvement in deliverability

We had problems with the deliverability of our emails. Deliverability was greatly improved in the space of a few days. In a few weeks, we have the metrics and actions to do so that all our emails arrive in the main mailbox at our customers.

Tripled deliverability thanks to a strategic partnership

As a software platform, Fello focuses on automated nurturing for real estate agents and teams. Throughout our partnership with Mailsoar, they have been instrumental in helping us tackle several key issues related to improving our email deliverability and inboxing. Their expertise and strategic approach to email deliverability made a significant impact on our overall email performance. With Mailsoar's help, we have improved the deliverability of our emails and increased our inboxing rates by a staggering 3x. The Mailsoar team is knowledgeable, professional, and always goes above and beyond to ensure the success of our partnership.

One year of support and improved email performance

We came to Mailsoar to help with our deliverability. We were so happy with their work on this, that we have continued to work with them for the past year to monitor our deliverability and to act as trusted consultants for a very important email marketing program. Our email deliverability metrics have drastically improved since starting with Mailsoar. As a result of this email performance and revenue improved drastically.

A tailor-made strategy to dominate the Gmail inbox

Our main goal with using MailSoar was to inbox with Gmail, and after working with MailSoar's team, Gmail is our top email user! We couldn't have done it without their valuable insight and timely answers throughout this process. With our email project, deliverability was top priority. We knew MailSoar could help us execute a focused strategy and make sure we had the right domains and ideas in place to reach success. Not to mention their outstanding customer service! Now that an email validation system is in place (a suggestion from their team), only valid emails can meet our ESP and it's definitely showing results.

An open rate multiplied by 8 from the very first campaign

Emailing opening rate. Thanks to Mailsoar's expertise, and even if we started from afar, we made 8 times in opening rate of our emailings on 40k addresses, from the first campaign. I couldn't believe it.

Spam email problem solved in minutes

Some of our professional emails arrived as spam at our customers. Being about thirty employees, the loss can quickly prove significant. Appointment made at 12h for 16h with Pierre, problem solved in less than 5 minutes, all with a smile. I highly recommend the services of Pierre and his company MailSoar.

Deliverability restored and customer service reduced by 70%

We organize an event 100% online and encountered major difficulties on derivability. All of our derivability issues have been resolved. Our after-sales service during the broadcast of the event decreased by 70%, a real miracle for our team.

Audit and strategic recommendations to optimize deliverability

We worked on general deliverability consultation and general audit where the team went through reports, records and general data based on which Mailsoar gave their assessment and outlined some strategic recommendations for us. I was able to get a clear picture of where my deliverability stood and gotten a clear assessment by an expert

Structured support to restore and secure deliverability

Our Company suspected a deliverability issue with our Newsletter after our open rates began to decline. Pierre and the team at Mailsoar ran a full diagnosis, set up a structured action plan, and helped guide our team through every step of the process. Not only did the team at Mailsoar resolve critical problems hindering deliverability, but were also very explanative regarding the email ecosystem, and provided valuable information on how to avoid these issues in the future. Pierre and his team have been invaluable in getting our day to day operation back on track and optimized for the future.

Email issues resolved to boost marketing

My company was facing issues with emails potentially not being delivered. We were suspecting our marketing emails were going to Spam or Trash folders due to a drop-off in response rates. We worked with Pierre at MailSoar. He quickly analyzed a number of things that we are frankly unfamiliar with and identified the issues. The issues were efficiently fixed, and the improvements were implemented. Thanks to Pierre, we solved the company's email issues and got our marketing back on track. We are happy to be able to focus on our core business, again. We highly recommend MailSoar if you are looking for a professional to keep your company on track.

Cutting-edge expertise to triple open rates

The Mail Soar Team helped us to ptimize our email deliverability. They were very professional and Knowledgable about things we had no in house expertise to solve. We were able to increase our engagement rate from 17% daily openers to over 50%

A clear strategy and proactive monitoring to stay on track

MailSoar has set up a structure to get a grasp of all sorts of issues we were facing with email deliverability. Monitoring and proactiveness saved our business multiple times. They've got to the bottom of the problem and started to sort things out. Eventually, they gave us clear instructions and ideas how to push our business forward. We have a clear strategy how to make all our services better. And we know that MailSoar has our backs covered. We can focus on our key business area while MailSoar makes sure we don't deviate from our targets.

Rapid and decisive action to restore deliverability

Our company encountered email deliverability issue where we found many of our corporate and customer emails were going into SPAM. We needed a quick, responsive team to help us figure out what's going on (audit) and fix the issues. Not only did the Mail Soar CEO took the call with us right away (even though he was on vacation), he was able to conduct a quick audit on the spot and fix our immediate problem. The engagement was incredible efficient with a goal to problem-solve our issues understanding the urgency and impact to conducting our every day business. We've fixed our configuration issue and will continue to monitor but we believe this was the biggest culprit and our emails will now go into recipient's inboxes. We can't thank you enough.

Email address theft resolved in 30 minutes

The principal email that I use for my business had been spoofed and was sending out spam messages. I worked with my hosting company initially, but I still needed more help and an "education" from a human expert (not a chat bot). Pierre offered me a free consultation, suggested ways to solve the problem and taught me a the fundamentals in 30 minutes. I am grateful for his time and expertise. I would highly recommend his services and his company to others dealing with email deliverability problems. The spoofing problem has been solved and my email is no longer sending out spam. I was very stressed about this and thought I would have to re-do everything with a new email, but now everything is fine. Thank you, MailSoar.

Comprehensive support to structure deliverability on an international scale

Not benefiting from internal deliverability expertise, we called on Mailsoar to audit our 2 CRM tools (Pardot and Braze). We also received support for the migration of the main domain to subdomains the Pardot and Zendesk tools. Finally, we needed recommendations on good deliverability practices in the case of opening an international business. We were able to increase our skills on the subject of deliverability and raise awareness among all the teams in charge of campaign management at home. Personalized recommendations allow us to approach the coming months with more serenity.

A quick analysis to identify deliverability issues

Identification of emails on deliverability issues. A quick analysis of the problems could be identified.

A comprehensive diagnosis in just 20 minutes

I had a suspicion that my emails were going to spam but I couldn't be sure. I wanted to confirm this suspicion then get a quick suggestion(s) for resolving this. We did a lot in a very short call: Did a spam test, confirmed suspicion, got a spam/deliverability report, diagnosed the issue and got a suggestion for resolving it. All in about 20 minutes.

Deliverability rate restored to over 95%

I contacted MailSoar for a problem of email deliverability for a client (I am a web developer), where almost 1 in 2 emails arrived in spam. The expertise provided by MailSoar has allowed us to find a deliverability rate of more than 95%, congratulations! And the exchanges with the MailSoar team were pleasant, efficient and very serious.

Deliverability issues resolved on Gmail and Yahoo

I had 2 domains that had some deliverability issues to gmail & yahoo. Pierre directly detected the problems Emails are now properly authenticated

Key recommendations to improve deliverability, which is essential to our business

We had a free consultation where Joe gave us really good recommendations on many aspects to improve our deliverability. This deliverability issue was very important for us, Momento Solutions, as we are a virtual event platform tool.

Un taux de spam réduit de 45 % à moins de 5 % en trois jours

For several months, about 45% of my outgoing emails went spam. I tried everything, I tested everything, I contacted almost a dozen different interlocutors without ever being able to solve the problem. Pierre de MailSoar took the time to listen and understand in depth what my problems were and what had already been set up and tested. He asked the right questions and recommended the right tools. In 3 days, I only have 3-5% of emails that go spam (against 45% before his intervention). The result is just unexpected!

DNS misconfiguration: email problem solved in minutes

All my emails arrived in spam following a bad setting of my DNS that I had made by myself. Even my non-automatic emails, which totally prevented me from working by email. Pierre was hyper responsive and in a few minutes I was able to solve my main problem of the emails I sent manually. Now there is the problem of automatic emails (newsletter type and e-commerce email). No doubt I will be asking Mailsoar to help me solve this problem in the future. I really recommend.

Clear action plan to resolve transactional email issues

We have our transaction emails going to spam or not even reaching the inbox of our clients. MailSoar helped us to identify the issues and came up with a clear implementation plan. We still do not have implemented the action plan, but I'm pretty sure we are going to be able to solve the problem and mitigate future issues as well. This will for sure reduce our saas user churn

Open rates increased fivefold thanks to MailSoar

MailSoar had a huge impact on our business and I highly recommend them. They helped us grow our open rate from ~10% to almost 50% for our eCommerce store by optimizing our email strategy and implementing various deliverability tactics. We have been using their service for a few months now, and I couldn't be happier with their knowledge, expertise, and great communication.

Email deliverability.

Clear answers and quick resolution of our technical issues

Great call with Pierre he was able to answer our questions and easily navigate us to the correct area to fix the coding related issues.

Rigorous and personalized support

Pierre was helpful and thorough. Took time to dive deep into our analysis, gave helpful resources and good communicator. We're in the process of implementing Pierre's advice, will have results soon.

Best practices for avoiding spam folders and protecting your domain

Emails landing customers' spam folder. We learned about some best practices and actions that we can take to avoid our emails going to spam, keep our good reputation, and protect our main domain.

A thorough audit to get a client out of spam

A new client was stuck in Spam. I hired Mailsoar to help get the client out of spam and back to profitable. The performed their deliverability audit and provided a thorough report explaining exactly what the issues were and the next steps. Thanks! .

Deliverability transformed thanks to expert support

Our team had horrible email deliverability and didn't know what to do! Pierre and his team quickly looked over our entire setup and was able to come up with a plan to get us on the right track. They were transparent about our problems and expertly helped us get our entire email processes and deliverability to where we wanted. Without them, we'd definitely still be lost. Our email processes and deliverability are now great. They also taught us a lot on what data to look at, how to make sure deliverability and reputation remains high, and how to send good emails in general.

Spam email problem resolved in one hour

We were faced with a problem of emails that arrived in the SPAM boxes of our customers regularly; I decided to use MailSoar to solve this problem. The time of a slot of 1H and the problem was solved! Simple and effective, really I enjoyed exchanging with Pierre. We will not hesitate to use the services of MailSoar again if necessary!

An AWS SPF issue resolved in less than 20 minutes

We were faced with an SPF problem on AWS, which we really did not understand and which posed us with big deliverability concerns. The identification and resolution of the problem was very fast, the explanations were very clear and precise (and with a smile). The deliverability of our Domain Name and returned to the maximum score and all this in less than 20 minutes.

An SPF issue resolved in 10 minutes for restored deliverability

A very bad deliverability solved in less than 10 minutes in visio. Super efficient, friendly and a top result! Thanks again Pierre!. Our SPF issue was solved in a matter of minutes, our deliverability score became excellent again!

A spam problem solved in less than a minute

My company messages were going to spam and he figured out what the issue was in less than a minute. Pierre resolved my issue in minutes. I am so grateful! He made it so easy and quick. I highly recommend his services. Dont hesitate, I am confident he will resolve your issue!

Technical optimizations to restore deliverability

We had problems with deliverability on our various emailing tools as well as our ecosystem that generally went into Spam, while we respect the rules in this area. The team has been reactive on the various unsuspected technical axes to be set up on our side. This has raised our deliverability scores, objectives achieved TOP! In addition to being nice and pro ;-)

Deliverability restored on Hotmail for more reliable campaigns

We have been facing on going issues with email deliverability to hotmail accounts. The team worked with us to understand the issues, they then carried out extensive work to get to the source and presented us with solutions and recommendations. . It has enabled us to trust the marketing efforts we are driving as well as focus on our customers.

A targeted approach to improve deliverability and engagement

Our open rates were declining, and we had anecdotal evidence to suggest that far too many of our emails were going into spam folders. Our working theory was that we had an email delivery problem. MailSoar helped us to understand the theory behind getting emails delivered to a customer’s inbox. Where once we took a splatter gun approach now, we are careful to ensure our clients receive relevant, timely communications that they want to receive, while always keeping an eye on open rates, unsubscribes, bounces and complaints. Pierre Pignault has been a pleasure to work with, attentive to our needs, professional and of most importance extremely knowledge about email delivery.

Strategic support to ensure reliable mass campaigns

We were having deliverability issues with several of our client's mass email campaigns and needed a better email platform for managing how our email was being sent. However, we really needed to understand what was wrong with our existing campaigns and email platform before we could make a decision on how to fix these issues. Pierre and the team at MailSoar were instrumental in evaluating our previous campaigns and reviewing our sending practices including the more technical DNS settings. . Thanks to MailSoar we now have implemented Ongage and two additional SMTP services to help ensure our client's emails hit the inbox.