Customer reviews of MailSoar

Tripled deliverability thanks to a strategic partnership

As a software platform, Fello focuses on automated nurturing for real estate agents and teams. Throughout our partnership with Mailsoar, they have been instrumental in helping us tackle several key issues related to improving our email deliverability and inboxing. Their expertise and strategic approach to email deliverability made a significant impact on our overall email performance. With Mailsoar's help, we have improved the deliverability of our emails and increased our inboxing rates by a staggering 3x. The Mailsoar team is knowledgeable, professional, and always goes above and beyond to ensure the success of our partnership.

One year of support and improved email performance

We came to Mailsoar to help with our deliverability. We were so happy with their work on this, that we have continued to work with them for the past year to monitor our deliverability and to act as trusted consultants for a very important email marketing program. Our email deliverability metrics have drastically improved since starting with Mailsoar. As a result of this email performance and revenue improved drastically.

A tailor-made strategy to dominate the Gmail inbox

Our main goal with using MailSoar was to inbox with Gmail, and after working with MailSoar's team, Gmail is our top email user! We couldn't have done it without their valuable insight and timely answers throughout this process. With our email project, deliverability was top priority. We knew MailSoar could help us execute a focused strategy and make sure we had the right domains and ideas in place to reach success. Not to mention their outstanding customer service! Now that an email validation system is in place (a suggestion from their team), only valid emails can meet our ESP and it's definitely showing results.

An open rate multiplied by 8 from the very first campaign

Emailing opening rate. Thanks to Mailsoar's expertise, and even if we started from afar, we made 8 times in opening rate of our emailings on 40k addresses, from the first campaign. I couldn't believe it.

Spam email problem solved in minutes

Some of our professional emails arrived as spam at our customers. Being about thirty employees, the loss can quickly prove significant. Appointment made at 12h for 16h with Pierre, problem solved in less than 5 minutes, all with a smile. I highly recommend the services of Pierre and his company MailSoar.

Deliverability restored and customer service reduced by 70%

We organize an event 100% online and encountered major difficulties on derivability. All of our derivability issues have been resolved. Our after-sales service during the broadcast of the event decreased by 70%, a real miracle for our team.

Audit and strategic recommendations to optimize deliverability

We worked on general deliverability consultation and general audit where the team went through reports, records and general data based on which Mailsoar gave their assessment and outlined some strategic recommendations for us. I was able to get a clear picture of where my deliverability stood and gotten a clear assessment by an expert

Structured support to restore and secure deliverability

Our Company suspected a deliverability issue with our Newsletter after our open rates began to decline. Pierre and the team at Mailsoar ran a full diagnosis, set up a structured action plan, and helped guide our team through every step of the process. Not only did the team at Mailsoar resolve critical problems hindering deliverability, but were also very explanative regarding the email ecosystem, and provided valuable information on how to avoid these issues in the future. Pierre and his team have been invaluable in getting our day to day operation back on track and optimized for the future.

Email issues resolved to boost marketing

My company was facing issues with emails potentially not being delivered. We were suspecting our marketing emails were going to Spam or Trash folders due to a drop-off in response rates. We worked with Pierre at MailSoar. He quickly analyzed a number of things that we are frankly unfamiliar with and identified the issues. The issues were efficiently fixed, and the improvements were implemented. Thanks to Pierre, we solved the company's email issues and got our marketing back on track. We are happy to be able to focus on our core business, again. We highly recommend MailSoar if you are looking for a professional to keep your company on track.

Cutting-edge expertise to triple open rates

The Mail Soar Team helped us to ptimize our email deliverability. They were very professional and Knowledgable about things we had no in house expertise to solve. We were able to increase our engagement rate from 17% daily openers to over 50%

A clear strategy and proactive monitoring to stay on track

MailSoar has set up a structure to get a grasp of all sorts of issues we were facing with email deliverability. Monitoring and proactiveness saved our business multiple times. They've got to the bottom of the problem and started to sort things out. Eventually, they gave us clear instructions and ideas how to push our business forward. We have a clear strategy how to make all our services better. And we know that MailSoar has our backs covered. We can focus on our key business area while MailSoar makes sure we don't deviate from our targets.

Rapid and decisive action to restore deliverability

Our company encountered email deliverability issue where we found many of our corporate and customer emails were going into SPAM. We needed a quick, responsive team to help us figure out what's going on (audit) and fix the issues. Not only did the Mail Soar CEO took the call with us right away (even though he was on vacation), he was able to conduct a quick audit on the spot and fix our immediate problem. The engagement was incredible efficient with a goal to problem-solve our issues understanding the urgency and impact to conducting our every day business. We've fixed our configuration issue and will continue to monitor but we believe this was the biggest culprit and our emails will now go into recipient's inboxes. We can't thank you enough.

Email address theft resolved in 30 minutes

The principal email that I use for my business had been spoofed and was sending out spam messages. I worked with my hosting company initially, but I still needed more help and an "education" from a human expert (not a chat bot). Pierre offered me a free consultation, suggested ways to solve the problem and taught me a the fundamentals in 30 minutes. I am grateful for his time and expertise. I would highly recommend his services and his company to others dealing with email deliverability problems. The spoofing problem has been solved and my email is no longer sending out spam. I was very stressed about this and thought I would have to re-do everything with a new email, but now everything is fine. Thank you, MailSoar.

Comprehensive support to structure deliverability on an international scale

Not benefiting from internal deliverability expertise, we called on Mailsoar to audit our 2 CRM tools (Pardot and Braze). We also received support for the migration of the main domain to subdomains the Pardot and Zendesk tools. Finally, we needed recommendations on good deliverability practices in the case of opening an international business. We were able to increase our skills on the subject of deliverability and raise awareness among all the teams in charge of campaign management at home. Personalized recommendations allow us to approach the coming months with more serenity.

Identification of emails on deliverability issues. A quick analysis of the problems could be identified.

A comprehensive diagnosis in just 20 minutes

I had a suspicion that my emails were going to spam but I couldn't be sure. I wanted to confirm this suspicion then get a quick suggestion(s) for resolving this. We did a lot in a very short call: Did a spam test, confirmed suspicion, got a spam/deliverability report, diagnosed the issue and got a suggestion for resolving it. All in about 20 minutes.

Deliverability rate restored to over 95%

I contacted MailSoar for a problem of email deliverability for a client (I am a web developer), where almost 1 in 2 emails arrived in spam. The expertise provided by MailSoar has allowed us to find a deliverability rate of more than 95%, congratulations! And the exchanges with the MailSoar team were pleasant, efficient and very serious.

Deliverability issues resolved on Gmail and Yahoo

I had 2 domains that had some deliverability issues to gmail & yahoo. Pierre directly detected the problems Emails are now properly authenticated

We had a free consultation where Joe gave us really good recommendations on many aspects to improve our deliverability. This deliverability issue was very important for us, Momento Solutions, as we are a virtual event platform tool.

Un taux de spam réduit de 45 % à moins de 5 % en trois jours

For several months, about 45% of my outgoing emails went spam. I tried everything, I tested everything, I contacted almost a dozen different interlocutors without ever being able to solve the problem. Pierre de MailSoar took the time to listen and understand in depth what my problems were and what had already been set up and tested. He asked the right questions and recommended the right tools. In 3 days, I only have 3-5% of emails that go spam (against 45% before his intervention). The result is just unexpected!

DNS misconfiguration: email problem solved in minutes

All my emails arrived in spam following a bad setting of my DNS that I had made by myself. Even my non-automatic emails, which totally prevented me from working by email. Pierre was hyper responsive and in a few minutes I was able to solve my main problem of the emails I sent manually. Now there is the problem of automatic emails (newsletter type and e-commerce email). No doubt I will be asking Mailsoar to help me solve this problem in the future. I really recommend.

Clear action plan to resolve transactional email issues

We have our transaction emails going to spam or not even reaching the inbox of our clients. MailSoar helped us to identify the issues and came up with a clear implementation plan. We still do not have implemented the action plan, but I'm pretty sure we are going to be able to solve the problem and mitigate future issues as well. This will for sure reduce our saas user churn

Open rates increased fivefold thanks to MailSoar

MailSoar had a huge impact on our business and I highly recommend them. They helped us grow our open rate from ~10% to almost 50% for our eCommerce store by optimizing our email strategy and implementing various deliverability tactics. We have been using their service for a few months now, and I couldn't be happier with their knowledge, expertise, and great communication.

Email deliverability.

Great call with Pierre he was able to answer our questions and easily navigate us to the correct area to fix the coding related issues.

Rigorous and personalized support

Pierre was helpful and thorough. Took time to dive deep into our analysis, gave helpful resources and good communicator. We're in the process of implementing Pierre's advice, will have results soon.

Best practices for avoiding spam folders and protecting your domain

Emails landing customers' spam folder. We learned about some best practices and actions that we can take to avoid our emails going to spam, keep our good reputation, and protect our main domain.

A thorough audit to get a client out of spam

A new client was stuck in Spam. I hired Mailsoar to help get the client out of spam and back to profitable. The performed their deliverability audit and provided a thorough report explaining exactly what the issues were and the next steps. Thanks! .

Deliverability transformed thanks to expert support

Our team had horrible email deliverability and didn't know what to do! Pierre and his team quickly looked over our entire setup and was able to come up with a plan to get us on the right track. They were transparent about our problems and expertly helped us get our entire email processes and deliverability to where we wanted. Without them, we'd definitely still be lost. Our email processes and deliverability are now great. They also taught us a lot on what data to look at, how to make sure deliverability and reputation remains high, and how to send good emails in general.

Spam email problem resolved in one hour

We were faced with a problem of emails that arrived in the SPAM boxes of our customers regularly; I decided to use MailSoar to solve this problem. The time of a slot of 1H and the problem was solved! Simple and effective, really I enjoyed exchanging with Pierre. We will not hesitate to use the services of MailSoar again if necessary!

An AWS SPF issue resolved in less than 20 minutes

We were faced with an SPF problem on AWS, which we really did not understand and which posed us with big deliverability concerns. The identification and resolution of the problem was very fast, the explanations were very clear and precise (and with a smile). The deliverability of our Domain Name and returned to the maximum score and all this in less than 20 minutes.

An SPF issue resolved in 10 minutes for restored deliverability

A very bad deliverability solved in less than 10 minutes in visio. Super efficient, friendly and a top result! Thanks again Pierre!. Our SPF issue was solved in a matter of minutes, our deliverability score became excellent again!

A spam problem solved in less than a minute

My company messages were going to spam and he figured out what the issue was in less than a minute. Pierre resolved my issue in minutes. I am so grateful! He made it so easy and quick. I highly recommend his services. Dont hesitate, I am confident he will resolve your issue!

Technical optimizations to restore deliverability

We had problems with deliverability on our various emailing tools as well as our ecosystem that generally went into Spam, while we respect the rules in this area. The team has been reactive on the various unsuspected technical axes to be set up on our side. This has raised our deliverability scores, objectives achieved TOP! In addition to being nice and pro ;-)

Deliverability restored on Hotmail for more reliable campaigns

We have been facing on going issues with email deliverability to hotmail accounts. The team worked with us to understand the issues, they then carried out extensive work to get to the source and presented us with solutions and recommendations. . It has enabled us to trust the marketing efforts we are driving as well as focus on our customers.

A targeted approach to improve deliverability and engagement

Our open rates were declining, and we had anecdotal evidence to suggest that far too many of our emails were going into spam folders. Our working theory was that we had an email delivery problem. MailSoar helped us to understand the theory behind getting emails delivered to a customer’s inbox. Where once we took a splatter gun approach now, we are careful to ensure our clients receive relevant, timely communications that they want to receive, while always keeping an eye on open rates, unsubscribes, bounces and complaints. Pierre Pignault has been a pleasure to work with, attentive to our needs, professional and of most importance extremely knowledge about email delivery.

Strategic support to ensure reliable mass campaigns

We were having deliverability issues with several of our client's mass email campaigns and needed a better email platform for managing how our email was being sent. However, we really needed to understand what was wrong with our existing campaigns and email platform before we could make a decision on how to fix these issues. Pierre and the team at MailSoar were instrumental in evaluating our previous campaigns and reviewing our sending practices including the more technical DNS settings. . Thanks to MailSoar we now have implemented Ongage and two additional SMTP services to help ensure our client's emails hit the inbox.

Deliverability restored after an architecture change

Following a problem with the deliverability of our emails following a change in architecture, we called on Pierre and his team to improve our deliverability. . This collaboration has allowed us to solve our problems and implement new good practices.

Open rate increased from 3% to over 25% in one month

Improving email deliverability. Pierre and his team was awesome. Quick responses, but most importantly results. We went from a 1-3% open rate to 25%+ in 30 days. If you have email deliverability or open rate problems, this is the place to go!

DMARC and SPF configured quickly and cost-effectively

Pierre helped set up my DMARC and SPF quickly and accurately. Other firms quoted over $1,000 for the task that Pierre did in a short amount of time. He was very knowledgable, efficient and friendly and I'll definitely work with him again for any deliverability / domain related items. Highly recommend Pierre!. I was having email deliverability issues but Pierre solved the problems quicker and more cost-effectively than any other provider I sought assistance from. Great job Pierre!

Comprehensive audit and action plan to restore deliverability

We ran into email deliverability issues, so we turned to Pierre and his team. We received a comprehensive audit that highlighted key issues and actionable suggestions with a step-by-step checklist. Pierre is a very friendly and a real expert. Based on the suggestion & checklist, we will completely reorganize the email infrastructure of the sales and marketing team to solve our problems and avoid future problems.

Open rates doubled thanks to a healthy domain

We warmed up a new domain with the Mailsoar team moving away from a problematic domain. We've been working on improving email deliverability by ourselves with not much success, but just after a couple months together we've doubled our open rates. We can finally engage users with confidence!

Responsive support and improved open rates

We are really delighted with the support of Pierre and his team. We contacted them following concerns about the deliverability of our e-mailing campaigns. They are very responsive and are an integral part of the team during their mission. Their advice has paid off, we have been able to evolve effectively and achieve better opening rates on our e-mailing campaigns. To date, we feel better equipped to understand the mechanisms of email deliverability. This is something not to be neglected because it is really a profession in its own right!

Supportive, Reliable

Customized strategy to restore sending reputation

We had a bad email reputation, we did not have the right strategy. Pierre and his team crafted a strategy for us and turned the situation around. They did exactly know what they needed to do and how to implement it.

Deliverability restored and email strategy redesigned

We had a serious problem with our domain name which had a bad reputation and made our corporate emails fall into spam. MailSoar helped us stop the bleeding quickly, then restructure our emailing marketing, sales, product approach for better deliverability. Problem solved!

Optimized deliverability for more profitable campaigns

We worked on increasing email deliverability and open rates. Pierre is very knowledgeable and quick and has been very helpful in getting us on track. With the better open rates, our email fundraising campaigns have raised more money.

Mailsoar lifted our open rate from 22% --> 28% on a revenue critical email 🙌 .

Deliverability issue resolved with immediate impact

We experienced issues with domain validation and deliverability. This was having a negative impact on our business as the majority of emails were ending up in the spam folder. MailSoar were able to completely rectify the issue. Validating our domain and giving solid guidance on getting our emails to land in the inbox. Within a number of days we were seeing a positive impact with open rates steadily rising. This exceeded our expectations as we were expecting this issue to persist for a number of weeks before we noticed any positive impact.

Controlled deliverability, even in a complex sector

We work with Pierre and his Team for several years now and their help is invaluable. We are working in the adult industry, so running successful email campaigns or even just simple things like hitting the inbox with your confirmation email can be a challenge. Pierre and his Team solved all these challenges for us. We now have a good email reputation, which translates into better communication with our customers and better retention and sales.