Customer reviews of TeamBrain

professionalism, commitment, Dynamic, French society, Expertise, Friendly, Attentive, Efficiency, Reactivity, Reliability, Seriousness, Flexibility

professionalism, Efficiency, Friendly, Reactivity

professionalism, Dynamic, Attentive, Reactivity, Friendly, Seriousness, Efficiency

Seriousness, Efficiency, Reactivity, professionalism, Attentive, Dynamic, Intuitive operation

As a ski resort, our activity is seasonal and hyper concentrated on very busy moments (Christmas holidays / New Year and February in particular). Our wish was to free ourselves from a certain number of phone calls that did not represent an urgent treatment (needs for general information for example and information in relation to a possible future stay) compared to the days when the whole team is overloaded by the customer service on site. Aware of the importance of proper handling of these calls and our desire to best support each request, we were looking for a robotic solution in line with the evolutions of modern society, as a whole. We did not have a precise measure of the number of calls from December to March, but the decrease is considered significant by several services concerned (administrative, emergency and ticketing). On the other hand, in view of the statistics of use of the "bubble" after this first season, we are completely satisfied not to have chosen a solution too complex (chat bot in AI intensified) or too mediocre as a limiting FAQ and absolutely outdated at the moment.

We worked on 2 issues: - support on our application to manage consultants - support on the website. The multilingual management of consultants on the management of their activity as well as the support of our consultants on the site was decisive to allow the management of 90% of the classic questions concerning our offer and the wage portage in general. On the consultant management site in particular, this was a great help because it referred people to the appropriate tutorials to allow them total autonomy on our platform.

Our patient service was very busy, by email, phone and instant messaging. We chose TeamBrain to free up time, especially on level 1 questions. It was quickly a success, the implementation and configuration were very fast: in less than 1 month everything was operational. Integration is simple and intuitive to use. The TeamBrain team is also there to accompany us every step of the way with a lot of availability and kindness. We immediately saw the effects on patient service, and level 1 questions are now handled for 98% by TeamBrain. Thanks to the implementation of TeamBrain, we can focus on other tasks with higher added value, without neglecting the basic questions of our patients that are now taken care of by the TeamBrain tool. Patients are satisfied to have an answer to their question immediately, without waiting for a return by email or worrying about the opening hours of the switchboard. For our service which is available 24/7 it is a real plus.

Creation of new bubbles Optimization of Team Brain features. Deploying the tool to other entities in the group

We were looking for an FAQ solution that was simple to set up, efficient and would save us and our customers time. In a very short time, and thanks to a great support from the entire TeamBrain team, we have set up our FAQ bubbles on our various sites, and have necessarily drastically reduced type I requests for all our visitors. Thus, we allow them to find 90% of the solutions to their questions, and this in all the languages of our site.

With Karine's help, we built our bot in 2 weeks. We had to find an alternative to our CRC and TeamBrain lends itself perfectly to it. A solution that automates responses, different scenarios with interactivity in addition. The stats and recommendations of the questions by the users allow us to constantly improve.

We have implemented a Bot on our website www.7fallen.com so that it can respond and interact with players. Players solicit us much less by email. They can get an immediate response. The bot even advises them what to buy depending on the level of the player.

We worked with TeamBrain to set up and deploy a chatbot for a École des Ponts site with two distinct communities: one for initial training, the other for continuing education. This made it possible to identify in one place all the recurring questions: admissions, registrations, vacancies etc. and to reduce the number of emails received to be processed for the teams in charge of these questions. This information has become permanently available to everyone on the site.

We needed to set up an FAQ on our site to reduce the flow of requests on social networks and calls or contacts in clubs. On our site we now have a tooltip that allows Internet users to find the answers to their questions and an FAQ page. We have fewer requests on social networks, and most Internet users find an answer to their question.

We were looking for a solution to set up a dynamic FAQ at the service of our users. We decided to launch a bubble & an FAQ page. Regarding the bubble, we had a request "do not automatically pool" TeamBrain was able to offer us a solution. The implementation of the Bubble was very very fast (a small 3 weeks) Today it is going well (following an internal problem we do not yet have a KPI to be factual) but in feeling, we are very happy with the solution.

We worked on the implementation of an FAQ bubble for strictly informative purposes of a heterogeneous public, French and English. The goal is to reduce message exchanges between our team and users. The main difficulty was above all to capture the attention of these different users so that they only contact us for very specific and limited requests. We did not achieve the initial objectives which were to reduce exchanges (emails, ticketing ...), but the Teambrain tool proved its worth during periods when we were not able to meet each user request (e.g. holiday period). This allowed users to get answers.

The project consisted of providing candidates for ESSEC programs with 24/7 online support to answer their questions about our school's admission processes. We were looking for a simple system in terms of management, deployable quickly without information development and practical for our experts without adding additional tasks. Within a few weeks, we found that our candidates appropriated the Teambrain bubble (went naturally) thus reducing the generic or repetitive questions that we previously received in the form of a ticket thus reducing our workload. The project improved our service to candidates (faster responses) and ensured continuity of this service during the period of closure of our school (Teambrain answered questions in our absence). The indicators we monitored during the project are clearly improving: quality, availability, workload of the teams...

We proceeded in several stages with first of all a test of the tool in the middle of the summer season which kept its promises in terms of ultra simple operational implementation. Then we wanted to test the resistance to scalability on a large population, which did not destabilize the device. We were advised for the organization of the treatment teams (experts and administration). Finally after an ROI study we decided to extend the exploitation on 2022 on the entire user population (about 2000). The device is simple to implement and deployment is fast. The scalability reveals a good resistance of the device. The support of the team is reassuring and the results are immediate. The tool is already very satisfactory by its simplicity of use and operation. There are great prospects for tailor-made developments, since the team remains attentive to the needs of the customer.

Launch of a dynamic FAQ. Project launched on time and with very short deadlines.

Efficiency, Reactivity, Speed, Friendly, commitment, Attentive

We chose Teambrain to set up our FAQ on our website. We wanted visible, simple and attractive access for our customers. This implementation was fast and efficient thanks to the support and follow-up of our Teambrain interlocutors who are always attentive and very responsive. We now have a simple and user-friendly FAQ that we enrich according to the additional questions asked by our customers.

We were looking for a product to centralize and dematerialize all our internal processes. The chosen solution had to be customizable, user-friendly and fully integrable with Microsoft Teams which is our modern digital workplace. TeamBrain had the perfect product for us. The user stays in the Teams world he usually uses and he can find the answers to his questions very easily. We also use TeamBrain to welcome our new employees, so they can understand internal procedures independently. Everyone is very satisfied with TeamBrain. This has made it possible to use less support services for quick questions.

As part of the REGISTRATION AT INSA many recurring questions were sent by email to the schooling service, which clogged the mailboxes and consumed a lot of time for managers. The implementation of TeamBrain has allowed us to significantly reduce emails. As the bubble is accessible directly from our institutional site, our future students will most of the time find the answers to their questions, and if not, we gradually enrich our base of questions and answers.

We were looking for a tool that would allow us to provide answers to our customers' questions in real time, so the chatbot offered by Teambrain perfectly matched our needs. Teambrain responded perfectly to our problem and also offered tools allowing us to go even further in the customer relationship. The tool was quickly deployed and the Teambrain teams remained at our disposal in order to offer us optimized solutions concerning the configuration of the interface

Answering the various questions of potential customers requires commitment and time. On this subject, TeamBrain has helped us to gain in efficiency. Setting up a new tool is often a major challenge. TeamBrain is a fast, efficient and easy to implement solution. Most? A professional and smiling team that takes care of these customers.

The implementation of a chatbot to answer the questions that our students / colleges ask themselves. With continuous improvement of chatbot responses. We have seen frequent use of the chatbot, proving its interest and effectiveness.

We have set up a tooltip on our site to make information about our workbench as accessible as possible. We note, one month before the launch, that the questions are very much consulted by visitors to the site. We are pleased to see that the questions we had anticipated are very comprehensive; new questions remain quite rare.

We are very satisfied with the TeamBrain tool. Intuitive and easy to use, both in front and back office. An accompaniment from beginning to end with a very responsive and very friendly team!.

Several of our functional departments (legal, process, IT in particular) often had to answer the same types of questions regularly, so we called on TeamBrain to capitalize on the answers we could make to the network. The implementation of TeamBrain has made it possible to accelerate the response times to questions upstream (many users asking questions were directly answered) and downstream (the flow of questions to be treated has greatly decreased).