feeli recommends TeamBrain

Our patient service was very busy, by email, phone and instant messaging. We chose TeamBrain to free up time, especially on level 1 questions. It was quickly a success, the implementation and configuration were very fast: in less than 1 month everything was operational. Integration is simple and intuitive to use. The TeamBrain team is also there to accompany us every step of the way with a lot of availability and kindness. We immediately saw the effects on patient service, and level 1 questions are now handled for 98% by TeamBrain. Thanks to the implementation of TeamBrain, we can focus on other tasks with higher added value, without neglecting the basic questions of our patients that are now taken care of by the TeamBrain tool. Patients are satisfied to have an answer to their question immediately, without waiting for a return by email or worrying about the opening hours of the switchboard. For our service which is available 24/7 it is a real plus.