Collaborators
11-50
Localization
Paris
on customer reviews
About of TeamBrain
Main qualities of TeamBrain
Some iconic clients of TeamBrain
Groupe Althays
professionalism, commitment, Dynamic, French society, Expertise, Friendly, Attentive, Efficiency, Reactivity, Reliability, Seriousness, Flexibility
S***** P***
Masked identity - authenticated by Trustfolio
Insa Strasbourg
Seriousness, Efficiency, Reactivity, professionalism, Attentive, Dynamic, Intuitive operation
Kathalyne Bertrand
7 Fallen
We have implemented a Bot on our website www.7fallen.com so that it can respond and interact with players. Players solicit us much less by email. They can get an immediate response. The bot even advises them what to buy depending on the level of the player.
Théo Dumont
Interstis
ima
Creation of new bubbles Optimization of Team Brain features. Deploying the tool to other entities in the group
Cécile Poirault
Essec Business School
We worked on the implementation of an FAQ bubble for strictly informative purposes of a heterogeneous public, French and English. The goal is to reduce message exchanges between our team and users. The main difficulty was above all to capture the attention of these different users so that they only contact us for very specific and limited requests. We did not achieve the initial objectives which were to reduce exchanges (emails, ticketing ...), but the Teambrain tool proved its worth during periods when we were not able to meet each user request (e.g. holiday period). This allowed users to get ...
Ksenija Boban
THEATRE DU LIDO2 PARIS
professionalism, Dynamic, Attentive, Reactivity, Friendly, Seriousness, Efficiency
Aurélien PAYOT
Skimium.com
We were looking for an FAQ solution that was simple to set up, efficient and would save us and our customers time. In a very short time, and thanks to a great support from the entire TeamBrain team, we have set up our FAQ bubbles on our various sites, and have necessarily drastically reduced type I requests for all our visitors. Thus, we allow them to find 90% of the solutions to their questions, and this in all the languages of our site.
Audrey Polo
odalys-vacances
We chose Teambrain to set up our FAQ on our website. We wanted visible, simple and attractive access for our customers. This implementation was fast and efficient thanks to the support and follow-up of our Teambrain interlocutors who are always attentive and very responsive. We now have a simple and user-friendly FAQ that we enrich according to the additional questions asked by our customers.
Armelle Lebrun
The latest customer reviews
Groupe Althays
professionalism, commitment, Dynamic, French society, Expertise, Friendly, Attentive, Efficiency, Reactivity, Reliability, Seriousness, Flexibility
S***** T***
Masked identity - authenticated by Trustfolio
Interstis
THEATRE DU LIDO2 PARIS
professionalism, Dynamic, Attentive, Reactivity, Friendly, Seriousness, Efficiency
Aurélien PAYOT
Insa Strasbourg
Seriousness, Efficiency, Reactivity, professionalism, Attentive, Dynamic, Intuitive operation
Kathalyne Bertrand
semval
As a ski resort, our activity is seasonal and hyper concentrated on very busy moments (Christmas holidays / New Year and February in particular). Our wish was to free ourselves from a certain number of phone calls that did not represent an urgent treatment (needs for general information for example and information in relation to a possible future stay) compared to the days when the whole team is overloaded by the customer service on site. Aware of the importance of proper handling of these calls and our desire to best support each request, we were looking for a robotic solution in ...
M**** B****
Masked identity - authenticated by Trustfolio
lemonde-apres
We worked on 2 issues: - support on our application to manage consultants - support on the website. The multilingual management of consultants on the management of their activity as well as the support of our consultants on the site was decisive to allow the management of 90% of the classic questions concerning our offer and the wage portage in general. On the consultant management site in particular, this was a great help because it referred people to the appropriate tutorials to allow them total autonomy on our platform.
Fabien Salicis
Frequently Asked Questions
Trustfolio has authenticated the following feedback: French society, Technical know-how, Intuitive operation, Team spirit, Flexibility, commitment, Dynamic, Creativity, Reliability, Expertise, Speed, professionalism, Efficiency, Seriousness, Friendly, Reactivity, Attentive
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