Essec Business School recommends TeamBrain

We worked on the implementation of an FAQ bubble for strictly informative purposes of a heterogeneous public, French and English. The goal is to reduce message exchanges between our team and users. The main difficulty was above all to capture the attention of these different users so that they only contact us for very specific and limited requests. We did not achieve the initial objectives which were to reduce exchanges (emails, ticketing ...), but the Teambrain tool proved its worth during periods when we were not able to meet each user request (e.g. holiday period). This allowed users to get answers.