Customer reviews of WEBOTIT

Efficiency, Attentive, Reactivity, Good coaching, Very good relationship, Human-sized, Great contact, Speed, Friendly, Accommodating, Anticipating needs

The implementation of a bot accompanying employees in their case studies. The tool is well operational.

Implementation of a decision support tool with an algo. The teams concerned use the tool. The algo is consistent.

The objective of this test was to implement a product recommendation solution simplifying the customer journey. The customer could geolocate the recommended product and then flash its label to easily find it on the shelf. This project was rich in apprenticeship for all trades. Louis-Clément and Antoine were able to accompany us on subjects (technical, merch, sales or data) with mastery.

We were looking for solutions to support our customers on an assisted sale that should not be. With the aim of freeing up time for our teams, while providing service and help with choices for our customers. The solution meets expectations. Customers who use it usually go to the end of the process, and find the product they came for. We now need to make the solution as visible as possible to measure the impacts. The Webotit team is a force of proposal and action to make this possible, we will get there!

The implementation of a test initially store then web to provide a solution to customers lost in front of the breadth of choice: big customer / employee issues and business to be treated. test 1: via a link on mobiles test 2: via a tablet Test 3: in national on our website We were able to learn about many elements (the pure results but also the whole system and the necessary operation) => subjects on customer responses and needs (within the journey) (Customers who have used the solution go to the end and receive a recommendation.) => materials on the use of phygitale in our stores => matters on the importance of addressing the cause (the offer) and not the consequence (customer choice) => materials on our ability to test quickly / ritualize / share the load / frame / learn and accept the reality of the result (true test spirit & learn) => on how we operate as a big company & startup: success We will be able to use this material and continue to set up other complementary tests to continue to find solutions to optimize the experience for our customers! Conclusion: this test really played its role as a test and we are delighted with the efficient-challenging and pleasant collaboration of the Webotit team!

Implementation of a chat bot on our website on the occasion of the end-of-year fundraising campaign. We were looking to strengthen our donor communication and support service in a period of intense activity and high stakes. The WeBotIt solution has allowed us to significantly reduce claims related to tax deductions and volunteering within our association. The flow of requests processed by the bot allowed us to spend more time on personalized communication to our donors.

With the challenge of better explaining our ranges and recommending the right products (cosmetics and perfumes) to the right people, we have created with the Webotit team 2 product recommendation bots, trying to be as intuitive as they are effective: from the responsive design of the questionnaire, user interactions to the connection to our Marketing automation platform. Webotit has been able to combine innovation, listening to our needs / specificities of our categories with their expertise in conversational bots. The recommendation tools created have a conversion much higher than the average of our e-commerce site, our goal is fully achieved. They offer an innovative experience, democratizing our ranges. With convinced in-house teams, we are now working on the retail (offline) versions of these recommendation bots. By including our retail customers in this consulting process.

The creation of a chatbot, specific campaigns, and a donation process as well as the annual support of our teams on this subject. Increased collection, discovery of new donor relations issues, study of the needs of our users.

Addition of a Chatbot on our BtoB ecommerce site to better answer the various questions of our customers about our products, their orders, delivery etc. The training of the robot was long because we have many very technical products. The needs of our customers are extremely diverse. Our clients, surveyors, ask sometimes complex questions related to their problems in the field. The WEBOTIT team was able to be available to find solutions.

The implementation of the Webotit chatbot has brought us more visibility and fluidity regarding the use of our website. For example, we can more easily detect the problems encountered by our donors and volunteers and thus react quickly by creating new content. In addition to the instant assistance that the chatbot offers, it allows us to better highlight the content of the site via a dedicated navigation. Finally, we have seen a decrease in calls and emails since its launch, which allows us to optimize our organization. A real bonus!

We needed to enrich our ecosystem with a "virtual seller" chatbot, both on digital channels and on in-store uses. Seamless payment within the virtual conversation was the goal; done with Webotit, which has integrated our payment API. A perfect experience on all retail channels.

We were faced with an overwhelmed customer service and we had to find a solution to lighten their workload on recurring questions often related to the FAQ. The chatbot has solved most of these questions in order to free our agents on topics with higher added value.