The implementation of the Webotit chatbot has brought us more visibility and fluidity regarding the use of our website. For example, we can more easily detect the problems encountered by our donors and volunteers and thus react quickly by creating new content. In addition to the instant assistance that the chatbot offers, it allows us to better highlight the content of the site via a dedicated navigation. Finally, we have seen a decrease in calls and emails since its launch, which allows us to optimize our organization. A real bonus!
The SNSM is an association financed almost 80% by private funds whose main mission is rescue at sea.
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