SOS Ransomware

A few weeks ago, we were hit by a ransomware attack. One of our servers shut down unexpectedly, and we discovered that all our VM files had been encrypted by the Majinahanashi ransomware. Despite promptly isolating the network and our NAS, which hosted the Veeam backups, our backups had also been compromised. We therefore called on Recoveo and its SOS Ransomware team to recover our priority data from a total of 6 TB of data, spread across 18 virtual machines, as well as our 14 TB NAS, which had been wiped and formatted. Thanks to their in-depth analysis and technical expertise regarding our disks and backups, the team responded promptly and professionally to restore our essential business data. Their technicians were able to repair the system and assist our software provider in reintegrating the databases into our ERP. Their support was crucial in helping us navigate this complex situation. I would highly recommend their team for the professionalism and expertise they demonstrated in dealing with this type of ransomware emergency. We were able to resume work once the data had been restored.

Successful recovery of personal and professional photos and documents following an attack on my QNAP NAS by the Deadbolt ransomware Discovering that the 1 TB drive on my QNAP NAS (including the mirrored drive) had been encrypted by the Deadbolt ransomware was an unexpected and unpleasant surprise. Thousands of files, stored for years, became inaccessible overnight, and QNAP (the main cause of the problem, due to an app in the base software) offered no help other than a trite reply: ‘You should have kept the firmware up to date’… which I did do, but obviously not every day 😡! I had almost resigned myself to permanently formatting the hard drive containing personal documents and photos spanning my family’s entire life; I’d been keeping it safe (since 2021!) whilst waiting to find a solution to the Deadbolt ransomware infection and, after many attempts, even with some very well-known companies… but without success, I found Recoveo online (and, above all, the kindness and professionalism of Marie Berry) Case summary (Fiche synthétique) Profile: Private client (Italy) Device: 1 TB hard disk (mounted on a QNAP NAS) Incident: Deadbolt ransomware infection (data encrypted). Fortunately, the SOS Ransomware team took charge of my case quickly. They explained the various steps to me clearly. Although I was a private individual, they were extremely helpful in assessing my problem and, within 10 days – the time it took to send the hard drive to their offices for analysis – they managed to decrypt most of the photographs and documents that I would never have been able to view or use again. Recovering them, when I’d already resigned myself to losing them forever, was a huge relief! My sincere congratulations! Well done! (and at a very affordable price) Thank you for your efficiency!