Groupe Arenametrix's customer reviews

The introduction of GuestViews at the Château de Chantilly is a real pillar of our approach to listening to visitors. Thanks to this tool, we are as close as possible to their expectations: whether it's identifying areas for improvement or highlighting the positive aspects of their experience, it enables us to develop our services in a concrete and ongoing way.

GuestViews solution. A solution chosen after a benchmark of their competitors and a response to demand that was adapted, creative and effective.

We didn't have a visitors' book that met our expectations, so together we drew up a questionnaire that reflects our image and meets our needs. We are now in a better position to measure the satisfaction of our visitors, to dialogue with them where necessary, to rectify any shortcomings that have been pointed out or to highlight our successes.

Creation of guest books for exhibitions. Short turnaround times for meeting requirements, well managed by the GuestViews team.

GuestViews digital visitors' books: a better understanding of users and their opinions, and a measurement of these elements that enables us to provide information based on factual measurement rather than just feelings. The average age of visitors and their gender are not really available at ticket offices. Here it is, and visitors are free to give this information or not: a real added value.

GuestViews helps us to better understand our visitors throughout the destination: satisfaction, expectations, needs, profiles, etc. The results provide us with figures that are useful to all those involved in the region in developing tourism.