trustfolio's customer reviews

Simple interface, Good coaching, Professional, Attentive, Friendly

We found out about Trustfolio through our partner brand Dad Street Food, which uses the tool. We are very satisfied with the performance of the platform, which enables us to obtain some very nice verbatims from our customers and distribute them widely. The support provided by Raphaëlle is expert, warm, challenging and attentive. A positive and rewarding recommendation is very inspiring. It's also an excellent reassurance for our customers and prospects. The tools developed by the platform make it easy to disseminate information widely, via websites, networks, digital campaigns, etc.

We were looking for a platform that was easy to use and user-friendly. We are very satisfied! The monitoring of our account as well as the news regularly put online on trustfolio sur supers!

At Ad's up Consulting, we believe that word of mouth and feedback from our customers are our best business cards on a daily basis. Since our creation in 2012, we've had a lot of success stories that we wanted to promote, but didn't know how. This has now been achieved through our partnership with Trustfolio, which enables us to centralise our customer reviews. In addition to centralising and highlighting our expertise, Trustfolio also gives us a great deal of pride internally, where each recommendation is celebrated by the team behind the success. The intuitive, easy-to-use platform, the functionalities and the KPIs available are also evolving at an incredible speed (thanks, by the way, to their hard-working team who, as well as being very professional, are ultra-friendly, available and ready to listen!) In short, Trustfolio has quickly become our main MarCom lever!

We wanted to find a solution for collecting and certifying our customer reviews in order to reassure our prospects during the consideration phase and, more generally, to complement our outbound marketing strategy. Lots of visibility on social networks, opportunities to communicate and get back in touch with prospects (what's your news) etc. A lot of motivation in the teams following the receipt of glowing reviews from our customers.

We wanted a simple and effective recommendation solution. The Trustfolio solution completely meets our expectations. It's easy to set up and simple to use, both for our sales staff and for our customers, who are asked for their opinions. In just a few days we had a lot of feedback and positive opinions from our customers!

We turned to Trustfolio because we were unable to put in place a truly efficient and user-friendly process for collecting customer reviews, or to guarantee the legality of these reviews. We managed to significantly increase our customer reviews thanks to Trustfolio, in particular thanks to the quality of their follow-up management module. The team is super friendly and available, and the chat system with the CSMs is very well done.

We have improved our e-notoriety thanks to Trustfolio's services. With just one click, we can now send our prospective customers a list of customer testimonials that are guaranteed to be authentic. The result: improved brand awareness, efficiency and speed. What's more, the solution is very easy to use, with very quick onboarding.

We are working with Trustfolio to develop our e-reputation. We wanted to complement the review platforms we were already managing with a qualitative aspect. The Trustfolio platform is different from other review platforms in that it focuses on quality rather than quantity. That's its big strength. As far as the team is concerned, they are all very friendly and attentive. They know how to adapt to every problem, and it's a pleasure to work with them!

We wanted to collect qualitative opinions in order to develop another angle of our e-reputation. Trustfolio helped us set up their platform with professionalism and a smile. Their platform is in fact the first tool we have with this type of feedback. Trustfolio allows us to highlight the qualities for which our partners choose us and recommend us. We are very satisfied with our collaboration with Trustfolio.

Trustfolio makes it very easy for us to gather feedback from our customers. As part of our continuous improvement process, this service is ideal. It gives us a clear picture of our strengths and areas for improvement.

We have worked with Trustfolio to share testimonials from our customers and to record customer testimonial videos. My recommendation is 1000%. The solution enabled us to automate the request for recommendations from the CRM and NPS surveys. It's super efficient! On the video side, the team is professional and took care of organising the logistics and customer validation to minimise the time spent managing this for us.

We were looking for a solution to collect customer feedback efficiently and centrally. The aim was to improve our inbound marketing strategy. We now have testimonials that we put forward on our website or as part of invitations to tender. These are powerful and valuable reassurance tools for our prospects.

A team at the top, always available and super friendly! A must for marketing actions!

We work daily with Trustfolio to collect the recommendations of our customers after our services. Trustfolio is an ideal platform for getting recommendations. The Trustfolio team is always available, responsive and pleasant, it is a real pleasure to work with them!